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Returns & Exchanges

Our Return Policy

At Cubavera.com, we want you to be satisfied with your online purchase. If you are not completely satisfied, you may return your purchase by following the guidelines below:. Cubavera.com will issue a refund for all unused, unwashed, unworn, and undam

Can I return items from Cubavera.com to a Cubavera retail store?

Retail Store Returns. Items purchased at Cubavera.com may be returned to one of our Cubavera retail stores within 30 days of purchase. All products must be returned in its original packaging and the original packing slip must be provided. To find a C

How do I track my return?

The average time for your return and credit to be processed is approximately 10-14 business days from the date is shipped. Returns shipped with our prepaid return labels can be tracked at http://returns.cubavera.com by selecting "inbound tracking".

Why did you charge me a restocking fee?

When you return an item to Cubavera using our prepaid label, a flat fee of $6.00 will be deducted from your order refund for return postage. We can refund this restocking fee in certain circumstances such as damages, wrong product or if you are reord

How do I generate a return shipping label?

In most cases we include a return label with every shipped order. If you need a replacement prepaid return label, please visit http://returns.cubavera.com.