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Orders

How do I check order status?

Once your order has shipped, you will receive a confirmation with online tracking information. Orders shipped from multiple locations will receive more than one email. Registered or "checkout as guest" Cubavera.com users can check order status at My

My order arrived damaged. What can I do?

Sorry to hear that. Send us a quick email at [email protected] with additional information, a picture (if possible) and we'll take care of it. If you are going to return the item, please let us know so we can refund the $6 return shipping fee.

Product Questions

If you purchased the product from Cubavera.com.com with a quality issue, please contact us below, so we can arrange a return or replacement (if in-stock)[email protected]. If you purchased the item at another retailer and not Cubavera.com, we d