How can I contact your customer service email support?
We look forward to helping you with your inquiry. Please contact us at [email protected].
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General
Can I use a Cubavera giftcard?
Sure. Just enter the physical or digital gift card number on the billing step of the checkout process and click apply.
I see multiple charges on my credit or debit card
During the check out process we only authorize payments, but never actually apply a charge. Any temporary authorizations related to an unsuccessful transaction, typically drops-off within 2-3 days. Please contact your bank or credit card company for
How can I stop receiving your marketing emails?
The most efficient method to unsubscribe from our promotional emails is by following this link here. Alternatively, you may also submit a customer service request via email at [email protected] or through our live chat service.
I would like to contact your retail store support team
You can reach our retail store support team at [email protected]
Where can I find a Cubavera retail store?
Our store locator can be found at https://www.cubavera.com/pages/find-a-store