 Cubavera

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A valid e-mail address is required to become a member.

How do I join if I don’t have an email address?

Good Life Rewards

Membership

How can I contact your customer service email support?

Can I use a Cubavera giftcard?

I see multiple charges on my credit or debit card

How can I stop receiving your marketing emails?

I would like to contact your retail store support team

Where can I find a Cubavera retail store?

General

How do I check order status?

My order arrived damaged. What can I do?

Product Questions

Orders

Why did you charge me sales tax?

What are my payment options?

Is it safe to use my credit card or debit card?

How do I apply a promo or coupon code?

Checkout & Payments

How it works

What is the option to pay in installments on Shop Pay?

Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

Can I use Shop Pay Installments if I'm an international customer?

Can I buy gift cards with Shop Pay Installments?

Are there late fees?

What if I miss an installment payment?

What if I make a return on a purchase made through installments with Shop Pay?

Have more questions?

Shop Pay

FAQ's

Shipping & Handling

Do you ship internationally?

Do you ship to P.O. Boxes?

Do you ship to military addresses (APO / FPO )

Our Return Policy

Can I return items from Cubavera.com to a Cubavera retail store?

How do I track my return?

Why did you charge me a restocking fee?

How do I generate a return shipping label?

Returns & Exchanges

How do I get from silver to gold?

What is the Good Life Rewards loyalty program?

How do I join the loyalty program?

Which brands are participating in the program?

Which stores are participating in the program?

Can I share my membership with my family or friends?

How do I check my Rewards Points Balance?

What if I checkout as a guest online or do not provide my e-mail address in-store at the time of a purchase?

What should I do if I think my Points Balance is incorrect?

Points

What happens if I return an item I used a Reward certificate to purchase? Do I get my Reward back?

How do I join if I don’t have an email address?Updated 7 months ago