 Cubavera

<p>Coupon codes can be applied on the shopping cart. Certain promotions might be automatically applied to your cart. Please read the terms of each promotion to make sure your items are eligible.&#xA0;</p>

Coupon codes can be applied on the shopping cart. Certain promotions might be automatically applied to your cart. Please read the terms of each promotion to make sure your items are eligible.

How do I apply a promo or coupon code?

FAQ's

Checkout & Payments

How can I contact your customer service email support?

Can I use a Cubavera giftcard?

I see multiple charges on my credit or debit card

How can I stop receiving your marketing emails?

I would like to contact your retail store support team

Where can I find a Cubavera retail store?

General

How do I check order status?

My order arrived damaged. What can I do?

Product Questions

Orders

Why did you charge me sales tax?

What are my payment options?

Is it safe to use my credit card or debit card?

How it works

What is the option to pay in installments on Shop Pay?

Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

Can I use Shop Pay Installments if I'm an international customer?

Can I buy gift cards with Shop Pay Installments?

Are there late fees?

What if I miss an installment payment?

What if I make a return on a purchase made through installments with Shop Pay?

Have more questions?

Shop Pay

Shipping & Handling

Do you ship internationally?

Do you ship to P.O. Boxes?

Do you ship to military addresses (APO / FPO )

Our Return Policy

Can I return items from Cubavera.com to a Cubavera retail store?

How do I track my return?

Why did you charge me a restocking fee?

How do I generate a return shipping label?

Returns & Exchanges

How do I get from silver to gold?

What is the Good Life Rewards loyalty program?

How do I join the loyalty program?

How do I join if I don’t have an email address?

Which brands are participating in the program?

Which stores are participating in the program?

Can I share my membership with my family or friends?

Membership

How do I check my Rewards Points Balance?

What if I checkout as a guest online or do not provide my e-mail address in-store at the time of a purchase?

What should I do if I think my Points Balance is incorrect?

Points

What happens if I return an item I used a Reward certificate to purchase? Do I get my Reward back?

How do I apply a promo or coupon code?Updated 7 months ago